Policies And Pertinent Information

 Payment
We accept Visa, MasterCard, American Express and Discover through our website. If you prefer you are welcome to call in your order and credit card information.

Privacy
Your privacy is respected here.

We ask only for the information we need to complete a transaction for you. This information, including your name, address, phone and email contact information, credit card information,  is not shared with other entities or sold. Ever.

The information you do give us is only accessable to authorized persons of Mercy Medical Equipment Co. who will be managing your order.

Shipping
Most items will ship within 48 hours. Items that are custom manufactured to your specifications may take 2 to 4 weeks.

We will contact you by email or phone within 24 hours of receiving your order if we find instructions for shipping that are outside the parameters of the standard shipping rates quoted with your order. review your shipping needs and advise you of the freight charges and delivery time.

Standard shipping will be via vendor choice unless you prefer a particular carrier or a specific level of service. Shipping services you may need or want that are beyond a basic dock unload include bobtail service if no loading dock is available or inside delivery to room of choice with uncrating service and debris removal. If your specific needs are beyond the parameters of "Standard Shipping" please discuss your specific needs with us so we can provide you with an accurate quote. Additional charges for services needed at time of delivery but not part of the original freight quote will be recipient's responsibility.

Curbside Delivery: Curbside Delivery consists of the Freight Carrier delivering the product to the address of the customer's home only! The freight carrier is not obligated to carry the product to the porch nor inside the residence. You will be responsible for getting the product inside the home. The product will be taken off the truck at the closest, easily available location. The freight carrier will call prior to delivery to set up a scheduled time for delivery.

Front Door Delivery: Front Door Delivery consists of the Freight Carrier delivering the product to the home and taking it inside if easily accessible. Delivery is for ground level only. Carriers will not carry any product up any additional floors, nor will they unpack any product to fit through any doors. This service does not include the unpacking or set up of any product. The freight carriers will call prior to delivery to set up an appointment with the customer. DELIVERY MUST BE EASILY ACCOMPLISHED  or item will be left at the main door!

White Glove Delivery: White Glove Delivery consist of the Freight Carrier delivering the product to the customer's home and placing it inside the room of their choice. The carrier will unpack the product, assemble and test the product and remove all packing material from the residence. Remember, these carriers are not in any way medically trained. They will perform the basic service listed above only. The freight carrier will call the customer prior to delivery to set an appointment for delivery.

Mercy Medical only ships to locations within the continental United States.

Returns
Items may be returned within 15 days of receipt. Please call customer service for a return authorization number. Any item returned must be in the original packaging and deemed by Mercy Medical to be in new condition.

A restocking fee of 15% will be assessed on all returned items. Return freight is the responsibility of the customer.

Items that are custom manufactured to your specifications, those items noted as special order, and all personal care items are not returnable.

Freight Damage
When your product is delivered inspect it for damage before signing the freight receipt. If damage is visible note it specifically on that freight bill and retain your copy. Damages not noted on the freight bill may not be covered. Freight damage or shortage must be reported within 48 hours of receipt. Keep any packaging materials as part of a freight damage claim.

Warranty
All terms and conditions of the manufacturer's warranty apply.

Price changes
Prices are subject to change without notice.

Cancellations
Orders for custom items, once placed and paid for, are not eligible for cancellation.
Non-custom item orders can be cancelled without charge if they have not been shipped. Once items have been shipped, the return policies apply.

Credit Card Charge Backs
If you feel your credit card has been charged in error by Mercy Medical Equipment Co. please call for clarification of the charges you are disputing. If we have made a mistake we will be happy to rectify the charge. In the event that the charges are legitimate we will provide proofs of order and delivery to you. If a charge is disputed with the credit card company and found to be a legitimate transaction, Mercy Medical Equipment Co. will charge the disputee a $25.00 fee to cover time and fees.

CONTACT US
For questions or concerns please call toll free at 1 (877) 966-3729 or our local office number, (210) 224-9714.For all federal, state and local government sales: Call (210) 224-9714 ext. 208 or ext. 207 or E-mail us at info@emercymedical.com