Customer Service representatives key values are maintaining a strong product knowledge base so they may assist with selections as well as recommendations.

HOURS OF OPERATION
Mercy Medical is here to serve you Monday – Friday 7:30 am to 4:30 pm CST.

COMPANY OVERVIEW
Mercy Medical has been serving healthcare providers with medical equipment and supplies for both commercial and home use since 1980. As one of the area's largest retail suppliers of home health products and services, our commitment is to superior customer service and quality.
We take extra steps to make sure we fulfill the needs of each and every one of our customers. Our highly trained staff and advanced shipping network allows us to address your product questions, find the right products, make recommendations, and offer solutions to manage your supply chain while ensuring equipment and supplies are delivered in a timely manner.
Our ability to special order unique and high-end equipment creates a one-stop, go-to source for even the most complex healthcare institution.  We have developed an online web tracking system to provide the latest status on product availability, shipping and re-order of frequently purchased items. Mercy Medical strives to make a difference by improving turnaround so you can better serve your patients.

POLICIES
Payment
We accept Visa, MasterCard, American Express and Discover through our website.

Shipping
Most items will ship within 48 hours. Items that are custom manufactured to your specifications may take 2 to 4 weeks

We will contact you by email or phone within 24 hours of receiving your order to review your shipping needs and advise you of the freight charges and delivery time.

Shipping will be via vendor choice unless you prefer a particular carrier or a specific level of service. Shipping services you may need or want that are beyond a basic dock unload and placement inside the door include bobtail service if no loading dock is available or inside delivery to room of choice with uncrating service and debris removal. Please discuss your specific needs with us so we can provide you with an accurate quote. Additional charges for services needed at time of delivery but not part of the original freight quote will be recipient’s responsibility.

Mercy Medical only ships to locations within the continental United States.

Returns
Items may be returned within 15 days of receipt. Please call customer service for a return authorization number. Any item returned must be in the original packaging and deemed by Mercy Medical to be in new condition.

A restocking fee of 30% will be assessed on all returned items. Return freight is the responsibility of the customer.

Items that are custom manufactured to your specifications, those items noted as special order, and all personal care items are not returnable.

Freight damage or shortage must be reported within 48 hours of receipt. If damage is visible at time of delivery, note the damage on the receipt and keep packaging.

Warranty
All terms and conditions of the manufacturer’s warranty apply.

Price changes
Prices are subject to change without notice.

Cancellations
Orders for custom items, once placed and paid for, are not eligible for cancellation.
Non-custom item orders can be cancelled without charge if they have not been shipped. Once items have been shipped, the return policies apply.

Our Customer Service representatives’ key value is maintaining a strong product knowledge base so that they may assist you with selections as well as recommendations.

• Medicare & Insurance Guide
• Glossary of Medical Terms
• Best of Medical Websites
• Help for Patients and Caregivers

CONTACT US
For questions or concerns please call toll free at 1 (877) 966-3729 or our local office number, (210) 224-9714.For all federal, state and local government sales: Call (210) 224-9714 ext. 208 or ext. 207 or E-mail us at info@emercymedical.com