Shipping & Delivery: LTL & Parcel
At Mercy Medical Equipment Co., getting your equipment to you safely and on time is part of every order — not an add-on.
Quick Facts
What's Included
Unless otherwise noted on your quote, all federal pricing includes standard shipping via major parcel carriers or LTL (Less-Than-Truckload) freight lines, chosen based on the size and weight of your order. Whether you're receiving a single accessory or a full pallet, we coordinate delivery through trusted national carriers to get your equipment where it needs to be.
Inspecting Your Delivery
Once your order is in transit, our visibility and control over the shipment is limited to what our carrier partners can provide. Because of this, we ask every customer to follow a simple but important process upon receipt:
Our Commitment
When damage occurs in transit, Mercy Medical Equipment works directly with our suppliers and carriers to make it right. That includes:
What's Not Covered
Please note: Mercy Medical Equipment, our manufacturing partners, and our carrier partners are not responsible for damage that occurs after the product has been accepted into federal or commercial customer possession. This is why the inspection step above matters — it's your best protection against damage claims being denied.
Questions about a shipment?
Whether it's still in transit or arrived damaged, contact our team and we'll get it sorted out.